What is Omnichannel Marketing? Omnichannel marketing is a multichannel approach that allows companies to advertise across all channels and devices, providing a seamless consumer experience. In a world where customers search across multiple devices, such as mobile, desktop and Connected TV (CTV), omnichannel marketing is a way to reach consumers on each device and market accordingly. For example, a consumer may see a display ad on mobile, and then receive a more in-depth ad on their desktop, where they can more easily research the product for further information. Omnichannel vs Multichannel Marketing Omnichannel vs multichannel marketing are closely related terms, but they shouldn’t be used interchangeably. In the simplest terms, multichannel marketing is more siloed than omnichannel marketing. It uses a variety of marketing channels to engage customers, like out-of-home advertising and CTV ads, but each experience is singular. One channel does not integrate or depend on the other, and that is the difference between omnichannel and multichannel marketing. An omnichannel approach to marketing creates a unified experience for the customer. All marketing channels, across all stages of the funnel, work together in a thoughtful and strategic way. For example, if a company sends a direct mail ad, the messages each person gets is informed by prior engagements and purchases. A more simple example is showing a user a retargeting ad, rather than a generic brand ad. 4 Benefits of Omnichannel Marketing Customers’ expectations of their favorite brands continues to increase, and as a result, companies are starting to see the advantages of omnichannel marketing, both at the campaign level, and in overall business results. Below are our top 4 benefits of omnichannel marketing: Better customer experience. Customers engage with brands across a growing number of screens, locations, and voices. When those different touchpoints are ignored by sales reps or…